At Perfect Look and Health Ltd, we respect your privacy and are committed to maintaining it

Full details of our privacy policy are given below. In the event that we make any changes to the policy, the information below will be updated immediately.

How do we use the information you give us?

We use the information you provide us:

To administer your account and may disclose your details to our third party service providers for the purpose of processing your order. And, from time to time, to inform you by post, email or other available means of products, services, promotions and special offers.
We will only contact you by telephone if there is a query regarding your order.

Disclosing information we collect to third parties

We will NOT pass on your details to third parties. We will never disclose your payment details to these third parties. We may pass on non-personal aggregated information about sales and website usage to reputable organisations for research or analysis purposes only.
Perfect Look and Health Ltd Customer Service centre, who adhere to the UK Data Protection Acts 1984 and 1998, will use this data solely for the purpose of answering your customer service queries.
In the unlikely event that information is transferred outside the UK, we will ensure the security of that information.

Customer consent

By using our website, you consent to the information you provide being processed for any of the above purposes, except where you have chosen to opt out of being contacted by us or third parties. If you have registered your details with us, you may change this option at any time. Please ensure you list all the email and postal addresses you have given us in the past. Alternatively, write to us at: Customer Relations, Perfect Look and Health Ltd, Collagen House, Duchess Street, Whitley Bay NE26 3PW.

Cookies

Cookies are small pieces of information that are stored by your browser on your computer's memory.
We use cookies for the following reasons:

• To ensure that items are placed into your Shopping Basket and orders are processed correctly.
• To identify you as you travel around our site.
• To provide site usage information, which together with purchase information, will further help us improve and develop the products and services we offer.
• No recognisable personal information is stored in the cookie that can link it back to an individual.
• You will need to ensure your cookies are enabled which will allow you to register your details and to purchase from our site.

Feedback

If you have any comments, queries or complaints relating to our privacy policy, please select the appropriate department from the list contained here.

Security

At Perfect Look and Health Ltd we take your online security very seriously and believe that ordering online with Perfect Look and Health Ltd is completely safe. We are fully confident that any unauthorized person or company can not access credit card information entered on our site. Full details of how we protect the information you provide us are given below.

• When you place your order, you are passed to the Paypal (UK) secure epayments system that encrypts all information you input. Because you enter your details directly into the Paypal (UK) payment system, third-party individuals are prevented from viewing your information.
• We keep no record of your credit card number, so each time you make a purchase you will have to re-enter the information. We feel it is by far the most secure method of handling credit card numbers.
• We guarantee to comply with the standards, procedures and requirements laid down in the UK Data Protection Acts 1984 and 1998 to ensure that your personal information is kept secure and processed fairly and lawfully.
• To check the security of Paypal (UK) website, simply look in the lower bar of your browser when you fill in your payment details. You will see an unbroken key or closed lock, showing that encryption is active and your information is secure.

If you are still not convinced about the safety of shopping online, but would like to order from Perfect Look and Health Ltd, please call one of our sales consultants on 0191 2913385.

We are open from 9am to 5.30pm on Monday to Friday. Or, alternatively, complete the CHEQUE/POSTAL ORDER FORM.

For security reasons, we strongly recommend that you do not send credit card numbers by standard email but use the secure facility provided on this website.

Disclaimer

All information including prices are correct at time of publishing and include VAT. It may be necessary to change prices either up or down, from time to time. Any price changes will be confirmed to you at the time of order.

Every reasonable care has been taken to ensure that the descriptions and colour matching are accurate. However, all measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow.

If a product is recalled for any reason, you will be contacted.